Onsite Customer Service Specialist - Financial Services

Russell Tobin; Stevens Point (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage (med

401(k) retirement savings

Life and disability insurance

Employee discounts with preferred vend

Job summary

Russell Tobin is hiring a Customer Service Specialist for a financial services client. The role is onsite in Stevens Point, Wisconsin, on a 3+ month contract with the possibility of extension or permanent conversion based on performance.

You will deliver exceptional service, assist customers with inquiries and account questions, and document interactions across multiple systems. Training is provided and long-term career potential is available.

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service experience (retail, hospitality, healthcare, restaurant, banking, call center, or similar).
• Strong computer skills and ability to learn multiple systems quickly.
• Excellent communication and problem-solving skills.
• Reliable attendance is required, especially during training.
• Must be able to work onsite and every other Saturday.

Responsibilities

• Deliver exceptional customer service by assisting customers with inquiries and account-related questions.
• Navigate multiple computer systems while documenting customer interactions accurately.
• Resolve customer concerns with empathy, professionalism, and attention to detail.
• Maintain productivity and quality standards in a fast-paced environment.
• Follow company policies and provide an outstanding customer experience.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Learning systems quickly

Education

High School Diploma or GED

Job description

Russell Tobin is hiring a Customer Service Specialist for a financial services client. The role is onsite in Stevens Point, Wisconsin, on a 3+ month contract with the possibility of extension or permanent conversion based on performance.

You will deliver exceptional service, assist customers with inquiries and account questions, and document interactions across multiple systems. Training is provided and long-term career potential is available.