Customer Service Specialist

Russell Tobin; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Russell Tobin is seeking a Customer Service Specialist in Green Bay, WI for a 3+ month contract with potential extension or permanent conversion based on performance. Start times range from 8:00 AM to 10:00 AM; the 2nd shift offers a $1.00/hour differential.

Expect to handle inquiries, navigate multiple computer systems, and document interactions accurately while maintaining quality standards. Onsite role with every-other-Saturday work requirement and teamwork-driven environment.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience (retail, healthcare, hospitality, banking, restaurant, or call center).
• Strong computer and multitasking skills.
• Ability to work onsite and every other Saturday.

Responsibilities

• Provide exceptional customer support and resolve customer inquiries.
• Learn and navigate multiple computer systems efficiently.
• Deliver accurate documentation and maintain quality standards.
• Demonstrate empathy and professionalism during every customer interaction.
• Work collaboratively in a team-oriented environment.

Skills

Customer service

Multitasking

Computer skills

Teamwork

Education

High School Diploma or GED

Job description

3+ month contract with the possibility of extension or permanent conversion based on performance.

Schedule

• 1st Shift: Start between 8:00 AM–10:00 AM, end between 5:00 PM–7:00 PM
• 2nd Shift: 12:00 PM–9:00 PM (+$1.00/hour shift differential)
• Every other Saturday (8:00 AM–5:00 PM) with a flex day off during the week

Russell Tobin is seeking Customer Service Specialists for a top client in the financial services industry. If you have a passion for helping customers and are comfortable working with technology, we'd love to hear from you.

Responsibilities

• Provide exceptional customer support and resolve customer inquiries.
• Learn and navigate multiple computer systems efficiently.
• Deliver accurate documentation and maintain quality standards.
• Demonstrate empathy and professionalism during every customer interaction.
• Work collaboratively in a team-oriented environment.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience (retail, healthcare, hospitality, banking, restaurant, or call center).
• Strong computer and multitasking skills.
• Ability to work onsite and every other Saturday.

Preferred Qualifications

• Call center experience
• Healthcare customer service experience

PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Ready to take the next step in your career? Join a leading organization where your skills will make an impact, and your contributions are valued.

More about us

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.