Customer Service Representative

Russell Tobin; Town of Brookfield (WI); Hybrid; USD 30,307 - 33,062; Part time

Benefits offered by this job

Healthcare coverage (medical, dental, vision)

401(k) retirement plan

Employee discounts with preferred vendors

Job summary

A leading recruitment organization is seeking a Customer Service Representative in Brookfield, WI. This mid-senior level contract role involves handling client inquiries, multitasking, and providing technical support in a hybrid work setting. Ideal candidates should have excellent problem-solving skills and attention to detail. Benefits include comprehensive healthcare coverage and a 401(k) retirement plan.

Qualifications

• Strong multitasking abilities and attention to detail.
• Resourceful problem solver; able to work independently and as part of a team.
• Previous customer service and technical support experience preferred.

Responsibilities

• Work from office 3 days and work from home 2 days.
• Handle a high volume of inquiries with excellent phone etiquette.
• Troubleshoot and resolve application-related problems efficiently.

Skills

Multitasking

Problem solving

Customer service experience

Job description

Overview

Base pay range: $22.00/hr - $24.00/hr

Russell Tobin & Associates is currently seeking a Customer Service Representative role for one of our Fortune 500 clients, Brookfield, WI 53005 (Hybrid).

Apply today for immediate consideration.

Job Title: Customer Service Representative

Pay Rate: $22/hr to $24.44/hr on W2

Location: Brookfield, WI 53005 (Hybrid)

Responsibilities

• Work from office 3 days and work from home 2 days; during 5-6 weeks of training, it is preferable to be in the office 5 days.
• Available for clients from 7:00 AM – 7:00 PM CT, M-F.
• Hires 16 Service Professionals to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to the new application.
• Handle a high volume of inquiries with excellent phone etiquette, professionalism, and strong multitasking abilities.
• Be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.
• Respond to client inquiries in a professional and courteous manner.
• Troubleshoot and resolve application-related problems and errors efficiently.
• Provide clear guidance and support to customers navigating the new system.
• Document customer interactions and resolutions accurately.
• Collaborate with internal teams to escalate complex issues when necessary.
• Maintain a high level of professionalism and customer service; strong attention to detail; able to work independently and as part of a team.
• Previous customer service and technical support experience preferred.

Qualifications

• Strong multitasking abilities and attention to detail.
• Resourceful problem solver; able to work independently and as part of a team.
• Previous customer service and technical support experience preferred.

Employment details

• Duration: Till 07/31/2026, with possible extension
• Seniority level: Mid-Senior level
• Employment type: Contract
• Industries: Banking

About Us

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.