Customer Service Representative

Russell Tobin; Columbus (OH); On-site; USD 24,796 - 26,394; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee discounts with preferred vendors

Job summary

A staffing agency is seeking a Customer Service Representative in Columbus, OH, to support a client in the banking industry. The role involves addressing customer inquiries with accuracy and efficiency. Candidates should have a College Degree or contact center experience and possess strong communication skills. Competitive compensation and opportunities for career advancement are offered.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Responsibilities

• Address incoming phone calls with a high degree of accuracy and efficiency.
• Provide support on cash management products and general financial inquiries.
• Contribute to a fast-paced, team-oriented environment.

Skills

Excellent communication skills

Ability to work effectively in a team

Multitasking ability

Education

College Degree or Previous Contact Center Experience

Job description

Overview

Pride Global/Russell Tobin is seeking a Customer Service Representative to support our client in the banking industry. Potential to extend or convert for the right candidate.

Job title: Customer Support/Account Rep - Sr

Location: Columbus, OH

Duration: 6 months

Pay rate: $18-$19.16/hour

Preference Criteria: We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description: Join our Client as a Customer Support Representative where you\'ll handle incoming phone calls regarding various service inquiries. You\'ll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities:

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Why Join Us:

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Employment type

• Contract

Job function

• Customer Service, Finance, and Consulting

Industries

• Financial Services, Banking, and Investment Banking