Customer Experience Specialist: Elite Service & Case Resolution

TeleTech Holdings, Inc.; Melbourne, Northern (FL, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Holidays

Tuition Reimbursement

Employee Discounts

Training and Development Programs

Employee Rewards Program

Job summary

Percepta is hiring a Customer Experience Specialist (CXS) on-site in Melbourne, FL. You will resolve customer concerns, provide product knowledge, and ensure high satisfaction across calls, emails, and cases.

The role emphasizes empathy, professional communication, and teamwork within a dynamic service environment. Starting pay is $18.34/hr, with benefits including health/dental/vision, 401(k), paid holidays, and training opportunities through Percepta College.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• 2 years of experience in a Customer Relations Contact Center, hospitality, or PR/sales.
• Experience in luxury field or automotive knowledge is a plus.
• Excellent English language, oral and written, with strong communication.

Responsibilities

• Provide an exceptional customer experience from initial contact to case resolution.
• Act as the resource of all product knowledge and service support.
• Actively listen and guide the customer professionally and efficiently.
• Handle inbound calls and emails, documenting interactions.
• Collaborate with dealers and subject matter experts to resolve issues.

Skills

Customer service

Communication

Typing 30 wpm

MS Office

Multitasking

Relationship-building

Education

High School Diploma

Associate or Bachelor preferred

Tools

Email

Chat

Texting

Job description

Percepta is hiring a Customer Experience Specialist (CXS) on-site in Melbourne, FL. You will resolve customer concerns, provide product knowledge, and ensure high satisfaction across calls, emails, and cases.

The role emphasizes empathy, professional communication, and teamwork within a dynamic service environment. Starting pay is $18.34/hr, with benefits including health/dental/vision, 401(k), paid holidays, and training opportunities through Percepta College.