On-Site Customer Experience Specialist

Socket.dev; Melbourne (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Vacation/Sick Time

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Percepta Rewards

Job summary

Percepta is hiring a Customer Experience Specialist to act as the primary liaison for customers throughout their service journey in Melbourne, FL. You will coordinate dealership appointments, manage cases from start to finish, and ensure proactive communication to deliver an exceptional customer experience.

You will use CRM systems and AI-enabled tools to summarize interactions, track progress, and support timely resolutions.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service or related environment.
• Automotive service or dealership experience is a plus.
• Experience using CRM platforms and case management systems preferred.

Responsibilities

• Serve as the single point of contact for customers throughout their service journey.
• Coordinate vehicle repair appointments with dealerships and assist customers in scheduling service.
• Document all customer interactions in CRM accurately and maintain case updates.
• Utilize AI-enabled tools and automation to improve case management and communication.

Skills

Communication skills

CRM experience

Problem solving

Customer service

Multitasking

Professionalism

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

CRM platforms

Digital communication tools

Case management systems

Job description

Percepta is hiring a Customer Experience Specialist to act as the primary liaison for customers throughout their service journey in Melbourne, FL. You will coordinate dealership appointments, manage cases from start to finish, and ensure proactive communication to deliver an exceptional customer experience.

You will use CRM systems and AI-enabled tools to summarize interactions, track progress, and support timely resolutions.