Onsite Customer Service & Sales Specialist

Thompsongas; Ranson (WV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

Disability and life insurance

Paid time off that increases with ten

Job summary

ThompsonGas in Ranson, WV is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and support. This onsite role handles inbound and outbound calls, data entry, and billing tasks with a high level of customer service.

The position requires a degree or equivalent experience, 3+ years in customer service, and strong communication skills. OT and weekend hours may be required during busy season.

Qualifications

• Minimum degree or equivalent experience.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound and outbound calls and identify sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, grievances and new account setup.
• Provide timely and accurate information on customer order status.
• Entry and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.

Skills

Customer service

Sales experience

Communication skills

Data entry

Multitasking

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Microsoft Office

Job description

ThompsonGas in Ranson, WV is seeking a Customer Service Representative to support growth by focusing on customer retention, new customer acquisition and support. This onsite role handles inbound and outbound calls, data entry, and billing tasks with a high level of customer service.

The position requires a degree or equivalent experience, 3+ years in customer service, and strong communication skills. OT and weekend hours may be required during busy season.