Customer Success & Sales Pro (Onsite)

ThompsonGas; Aiken (SC); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with immediate eligibility

Disability insurance

Paid time off

Daily Pay

Career development

Employee recognition

Quarterly bonus

Parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, acquisition and support. The role handles inbound and outbound calls, data entry, and maintains a high level of service quality in a fast-paced environment.

This onsite position requires a degree or equivalent experience, 3+ years in customer service, and the ability to upsell products. You will work with CARGAS and MPX systems, follow safety policies, and contribute to a positive

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Call center experience

Upselling

Data entry

Verbal communication

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative to support growth by focusing on customer retention, acquisition and support. The role handles inbound and outbound calls, data entry, and maintains a high level of service quality in a fast-paced environment.

This onsite position requires a degree or equivalent experience, 3+ years in customer service, and the ability to upsell products. You will work with CARGAS and MPX systems, follow safety policies, and contribute to a positive