Onsite Customer Experience & Sales Pro

Thompsongas; Washington; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Career development opportunities

Employee recognition program

Bonus potential

Maternity leave

Job summary

ThompsonGas, based in Yakima, WA, is hiring a Customer Service Representative to support growth through customer retention, new customer acquisition and support. This is an onsite position with no hybrid/remote work available.

The ideal candidate will handle inbound and outbound calls, data entry and billing, with proficiency in CARGAS and MPX systems, maintaining high levels of professionalism and customer satisfaction.

Qualifications

• 3+ years of customer service experience (Call center experience preferred).
• Degree or equivalent experience required.
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products and new account setup.
• Handle each call with professionalism, warmth and eagerness.
• Possess working knowledge of ThompsonGas products and service offerings.
• Understand policies and procedures related to safety, product delivery and service.

Skills

Customer service experience

Call center experience

Sales

Verbal communication

Multitasking

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas, based in Yakima, WA, is hiring a Customer Service Representative to support growth through customer retention, new customer acquisition and support. This is an onsite position with no hybrid/remote work available.

The ideal candidate will handle inbound and outbound calls, data entry and billing, with proficiency in CARGAS and MPX systems, maintaining high levels of professionalism and customer satisfaction.