Onsite Customer Service & Sales Specialist

ThompsonGas; Oroville (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off that increases with ten

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas in Oroville, CA is seeking a Customer Service Representative for an onsite role handling inbound/outbound calls, data entry, and customer support to drive retention and new business. The position requires a degree or equivalent experience and 3+ years in customer service, with sales experience preferred.

We offer a comprehensive benefits package and opportunities for advancement in a fast-paced environment. This is an onsite role with occasional OT and weekend shifts.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment is a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned

Skills

Customer service

Sales experience

Upsell skills

Communication skills

Data entry

MS Office

Multitasking

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Oroville, CA is seeking a Customer Service Representative for an onsite role handling inbound/outbound calls, data entry, and customer support to drive retention and new business. The position requires a degree or equivalent experience and 3+ years in customer service, with sales experience preferred.

We offer a comprehensive benefits package and opportunities for advancement in a fast-paced environment. This is an onsite role with occasional OT and weekend shifts.