Customer Service & Sales Specialist (Inbound/Outbound)

Thompsongas Llc; Oroville (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401k exact eligibility

Paid time off increasing with tenure

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas in Oroville, CA is hiring a Customer Service Representative for an onsite, full-time role. You will handle inbound/outbound calls, manage customer accounts, process payments, and assist with billing while delivering strong service. Attention to detail and multitasking are essential in a fast-paced environment.

3+ years in customer service plus sales experience are preferred. Proficiency with CARGAS/MPX systems and MS Office will support daily tasks and account management.

Qualifications

• Degree or equivalent experience required.
• 3+ years of customer service experience (call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment is a must.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including pricing, billing, products and new account setup.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Microsoft Office

Job description

ThompsonGas in Oroville, CA is hiring a Customer Service Representative for an onsite, full-time role. You will handle inbound/outbound calls, manage customer accounts, process payments, and assist with billing while delivering strong service. Attention to detail and multitasking are essential in a fast-paced environment.

3+ years in customer service plus sales experience are preferred. Proficiency with CARGAS/MPX systems and MS Office will support daily tasks and account management.