Customer Service Representative

Select Medical; Pittsburgh, Canonsburg (Allegheny County, Washington County); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO & EID

Weekday schedule

Job summary

Select Medical in Pittsburgh is hiring a Healthcare Customer Service Representative (Onsite) to support patients and insurers via phone, email, and in person. You will manage patient accounts, verify information, and help ensure accurate billing while maintaining HIPAA compliance.

The role emphasizes professional communication, problem-solving, and teamwork across departments to address inquiries and improve patient satisfaction. Monday–Friday schedule with standard office hours is offered.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Ability to maintain HIPAA compliance.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Answer, forward, and log incoming calls as directed by the CBO Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve patient account inquiries and escalate complex issues as needed.
• Process patient payments and apply to accounts.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to resolve account inquiries effectively.
• Provide feedback on payer plan changes to the CBO team.
• Maintain HIPAA compliance.
• Assist with additional tasks when not handling inbound calls.

Skills

Customer service

HIPAA compliance

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Windows-based systems

Job description

Overview

Healthcare Customer Service Representative (Onsite)

Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you’ll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You’ll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts.

Starting at $16.50 per hour

Responsibilities

• Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve verbal and written patient account inquiries and elevate complex issues to Leads, Accounts Receivable, or supervisors when necessary.
• Accurately process patient payments and apply them to accounts.
• Manage and forward incoming mail following department protocols.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to address and resolve account inquiries effectively.
• Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.
• Maintain strict compliance with HIPAA regulations.
• Assist with additional tasks as assigned when not managing inbound calls.

Qualifications

Required Qualifications:

• High school diploma or GED.
• Minimum of one year of customer service experience.

Preferred Qualifications:

• Proficiency with computer systems, including Windows-based technologies.
• Experience in a call center or phone-based role.
• Familiarity with medical billing, insurance processes, or healthcare front desk operations.
• Strong problem-solving skills with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to handle challenging situations with professionalism and positivity.
• Experience managing sensitive information discreetly and securely.

Working Conditions/Physical Demands:

• Office environment with extended periods of sitting.
• Ability to lift up to 35 lbs.

Why Join Us?

At Select Medical, we value work-life balance and provide our employees with the resources to thrive both professionally and personally:

• Comprehensive paid orientation program.
• Generous Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, dental, vision, and prescription insurance, plus life insurance.
• 401(k) retirement plan with company match.
• Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.

Join a Diverse and Inclusive Workplace

Select Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.

Additional Data

Diversity, Equity & Inclusion

Equal Opportunity Employer/including Disabled/Veterans