Customer Service Representative- $24/Hourly

Procare Home Medical; Fairbanks (AK); Sur place; USD 23 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life insurance & 401(k) with matching

Paid holidays

Paid Time Off (PTO)

Opportunities for advancement

Collaborative, supportive team

Résumé du poste

Procare Home Medical in Fairbanks, Alaska, is seeking a friendly, detail-focused Customer Service Representative to be the first contact for patients, caregivers, referral sources, and commercial customers. You will handle inquiries, process orders, coordinate services, and ensure accurate documentation in a fast-paced healthcare environment.

You will enter and maintain patient demographics, gather complete order details, assist with equipment and supplies, coordinate deliveries and setups, and

Qualifications

• High School diploma or equivalent.
• Excellent communication and customer service skills.
• Detail-oriented, customer-focused work style.

Responsabilités

• Serve as the initial point of contact for customers in person, by phone, and occasionally online.
• Receive, qualify, and process customer orders accurately and efficiently.
• Enter and maintain patient demographic, referral, physician, diagnosis, and insurance information.
• Answer phones professionally and gather complete order details.
• Assist patients with equipment, supply, and service selection and provide basic instruction.
• Coordinate deliveries, setups, and equipment pick-ups.
• Prepare and manage delivery tickets, prescriptions, and required documentation.
• Maintain organized and compliant patient records.
• Greet walk-in customers and assist with retail sales and intakes.
• Collect co-pays, deductibles, or full payments and process transactions accurately.
• Respond to customer inquiries and assist with resolving service concerns.

Connaissances

Excellent communication

Customer service

Detail-oriented

Typing 40+ WPM

10-key proficiency

Bilingual (Spanish) a plus

Formation

High School diploma or equivalent

Description du poste

About the Role

We are seeking a friendly, detail-oriented Customer Service Representative (CSR) to serve as the first point of contact for our patients, caregivers, referral sources, and commercial customers. In this role, you’ll handle customer inquiries, process orders, coordinate services, and ensure accurate documentation while delivering exceptional customer service in a fast-paced healthcare environment.

What You’ll Do

• Serve as the initial point of contact for customers in person, by phone, and occasionally online
• Receive, qualify, and process customer orders accurately and efficiently
• Enter and maintain patient demographic, referral, physician, diagnosis, and insurance information
• Answer phones professionally and gather complete order details
• Assist patients with equipment, supply, and service selection and provide basic instruction
• Coordinate deliveries, setups, and equipment pick-ups
• Prepare and manage delivery tickets, prescriptions, and required documentation
• Maintain organized and compliant patient records
• Greet walk-in customers and assist with retail sales and intakes
• Collect co-pays, deductibles, or full payments and process transactions accurately
• Respond to customer inquiries and assist with resolving service concerns

What We’re Looking For

Required:

• High School diploma or equivalent
• Excellent communication and customer service skills
• Ability to work efficiently in a detail-oriented, customer-focused role

Preferred:

• Experience in HME/DME or medical office settings
• Knowledge of medical terminology
• Prior data entry experience
• Typing speed of 40+ WPM and 10-key proficiency
• Bilingual (Spanish) a plus

Physical & Work Requirements

• Ability to sit, stand, and work at a computer and phone for extended periods
• Ability to lift up to 25 pounds regularly and up to 55 pounds occasionally
• Fine motor skills for typing, filing, and office equipment use
• Ability to think quickly, stay organized, and manage multiple priorities

Compliance & Confidentiality

• Adherence to HIPAA, patient confidentiality, and company safety policies is required

What We Offer

We believe our employees are our greatest asset. That's why we offer:

• Medical, dental, and vision insurance
• Life insurance & 401(k) with matching opportunities
• Paid holidays
• Paid Time Off (PTO)
• Opportunities for advancement and professional growth
• A collaborative, supportive team environment

Join Our Team!

Help us deliver exceptional care, one patient at a time.