Customer Service Representative

Talentify; Bensalem Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick days paid

Job summary

Talentify, located in Bucks County, is hiring a Customer Service Rep to listen to customer issues and provide innovative solutions. The role requires strong knowledge of company policies and product information to deliver fast, accurate support.

No prior experience is needed as we provide full training; you must read, write, and speak English with clear communication. Ability to work in the USA and pass background checks and drug tests is required.

Qualifications

• No prior experience required; training provided.
• Must be able to read, write and speak English with good verbal and written communication skills.
• Permission to work in USA.
• Background checks and drug test required.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Reply to emails, social media or connect the consumer to the proper department.
• Maintain professionalism and establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Schedule appointments and create an optimal route for technicians.
• Represent and promote the brand.
• Assist with billing issues.
• Support management with ongoing tasks.
• Bilingual is a plus.

Skills

Communication skills

English proficiency

Tools

Microsoft Office

Job description

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Rep. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Reply to emails, social media or connecting the consumer to the proper department
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Schedule appointments and creating an optimal route for technicians
• Strongly represent and promote our brand
• Help with billing issues
• Assist management team with ongoing tasks
• Bilingual is a plus

Requirements

• No prior experience is required. We will provide all the training necessary.
• Ability to work independently and prioritize responsibilities
• Must be reliable
• Must be people-friendly
• Knowledge of Microsoft Office
• Must be able to read, write, and speak English, as well as possess good verbal and communications skills
• Permission to work in USA
• Due to Healthcare Industry regulations every Medihill employee required to pass Background Checks and Drug Test before starting date and on the regular basis.

Benefits

• Paid vocation and major US holidays
• Sick days paid