Onsite Customer Service Rep - Leadership Growth (Austin)

DaBella; Austin (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

Life Insurance

Disability Coverage

Pet Insurance

401(k)

EAP

Relocation opportunities

PTO

Paid holidays

VPTO

Job summary

DaBella in Austin, TX is hiring a Customer Service Representative for an in-office role. You will handle first-line customer inquiries, document interactions in the CRM, and work with sales, GMs, and installation teams to resolve issues.

Strong communication and data-entry skills are essential, with a potential path to leadership. The ideal candidate will thrive in a fast-paced environment, manage high call volumes, and communicate effectively in English and Spanish.

Qualifications

• Receptionist, data entry, customer service, or call center experience preferred but not required
• Must be able to manage high call volume (100 calls minimum)
• Proficiency in Microsoft Office, email, scheduling tools, internet, and internet-based applications
• Excellent time management, multi-tasking, and self-direction in a fast-paced environment
• Creative mindset with ability to suggest improvements
• English and Spanish bilingual preferred

Responsibilities

• Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
• Contacts customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions
• Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

Skills

Customer service excellence

Written and verbal communication

Multitasking

Data entry

Bilingual English/Spanish

Tools

Microsoft Office

Email scheduling tools

CRM systems

Job description

DaBella in Austin, TX is hiring a Customer Service Representative for an in-office role. You will handle first-line customer inquiries, document interactions in the CRM, and work with sales, GMs, and installation teams to resolve issues.

Strong communication and data-entry skills are essential, with a potential path to leadership. The ideal candidate will thrive in a fast-paced environment, manage high call volumes, and communicate effectively in English and Spanish.