Entry-Level On-Site Customer Success Associate

Platinum Coastal Group; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support associate for an on-site role in Austin. You will interact directly with customers, explain services, and coordinate responses to inquiries to enhance satisfaction and ongoing engagement.

The ideal candidate is personable, dependable, coachable, organized, and able to communicate professionally in a fast-paced environment. Relevant people-facing experience, even from retail or hospitality, is a plus.

Qualifications

• Entry-level role focused on customer-facing duties.
• Strong communication and organizational skills are important.

Responsibilities

• Build rapport with customers through regular interaction.
• Answer questions and explain services.
• Identify needs and coordinate appropriate support.
• Follow up on open requests and customer feedback.

Job description

Platinum Coastal Group is seeking an entry-level customer support associate for an on-site role in Austin. You will interact directly with customers, explain services, and coordinate responses to inquiries to enhance satisfaction and ongoing engagement.

The ideal candidate is personable, dependable, coachable, organized, and able to communicate professionally in a fast-paced environment. Relevant people-facing experience, even from retail or hospitality, is a plus.