Business Development Coordinator - Growth & CRM Focus

Capitol Chevrolet; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K

Paid time off

Employee discounts

Company holidays

Holiday parties

Team building trips

Growth opportunities

Job summary

Capitol Chevrolet in Austin, TX is seeking a friendly, team-oriented Customer Service Representative to handle inbound calls, live chat, and email inquiries, and to help drive sales appointments. You will use a CRM to track leads and ensure timely follow-ups while delivering first-class service.

This role emphasizes strong communication, prompt problem-solving, and a positive attitude. A background in customer service, basic computer skills, and a valid driver’s license are required, with

Qualifications

• At least one previous role based in customer service.
• Collaborative teammate with eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team collaboration

Communication

Positive attitude

Computer literacy

Driver's license

Job description

Capitol Chevrolet in Austin, TX is seeking a friendly, team-oriented Customer Service Representative to handle inbound calls, live chat, and email inquiries, and to help drive sales appointments. You will use a CRM to track leads and ensure timely follow-ups while delivering first-class service.

This role emphasizes strong communication, prompt problem-solving, and a positive attitude. A background in customer service, basic computer skills, and a valid driver’s license are required, with