Onsite Customer Service Pro - Multichannel Support

iPostal1; St. Louis (MO); On-site; USD 20,664 - 30,307; Full time

Job summary

iPostal1 is seeking friendly, confident Customer Service professionals for our in-office team in St. Louis, Missouri. The role requires handling phone, chat, and email communications with a positive, team-oriented attitude.

Training is two weeks long and paid, starting on Day 1. Candidates should have excellent verbal and written communication skills and prior customer service experience. Remote work is not available, and the position emphasizes supporting a growing customer base in a

Qualifications

• Active listening and clear communication to understand customer needs.
• Results orientation with a focus on resolving inquiries.
• Strong work ethic and reliability in a fast-paced environment.
• Excellent verbal and written communication with customers.
• Previous experience in customer service roles.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify type of assistance needed and determine next steps.
• Escalate or resolve inquiries to ensure customer satisfaction.
• Provide information in a positive, conversational, and compassionate manner.
• Manage customer expectations and timelines.
• Engage with customers in online chat and other channels.
• Additional duties as assigned, including escalations and reporting.

Skills

Active listening

Results oriented

Strong work ethic

Verbal communication

Written communication

Job description

iPostal1 is seeking friendly, confident Customer Service professionals for our in-office team in St. Louis, Missouri. The role requires handling phone, chat, and email communications with a positive, team-oriented attitude.

Training is two weeks long and paid, starting on Day 1. Candidates should have excellent verbal and written communication skills and prior customer service experience. Remote work is not available, and the position emphasizes supporting a growing customer base in a