Customer Service Representative - Phones and Chat

iPostal1; Village of Suffern (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

iPostal1 is seeking personable Customer Service professionals for our Montebello, NY location. This in-office role involves supporting customers via phone, chat, and email. Responsibilities include answering calls, managing customer expectations, and providing mail support to the Mail Center Manager. Ideal candidates should have strong communication skills and prior customer service experience. Join us at a growing company in the digital mailbox industry!

Qualifications

• Must have previous experience in a customer service-oriented role.
• Need to be able to support customers via phone, chat, and email.
• Able to think on your feet in a fast-paced environment.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed and manage customer expectations.
• Engage customers in online chat.
• Provide mail support to Mail Center Manager.

Skills

Excellent verbal communication skills

Excellent written communication skills

Results oriented

Strong work ethic

Job description

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location.

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Please note this is an in-office role. Remote work is not available.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.