Customer Service Representative

iPostal1; St. Louis (MO); On-site; USD 20,664 - 30,307; Full time

Job summary

iPostal1 is seeking friendly, confident Customer Service professionals for our in-office team in St. Louis, Missouri. The role requires handling phone, chat, and email communications with a positive, team-oriented attitude.

Training is two weeks long and paid, starting on Day 1. Candidates should have excellent verbal and written communication skills and prior customer service experience. Remote work is not available, and the position emphasizes supporting a growing customer base in a

Qualifications

• Active listening and clear communication to understand customer needs.
• Results orientation with a focus on resolving inquiries.
• Strong work ethic and reliability in a fast-paced environment.
• Excellent verbal and written communication with customers.
• Previous experience in customer service roles.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify type of assistance needed and determine next steps.
• Escalate or resolve inquiries to ensure customer satisfaction.
• Provide information in a positive, conversational, and compassionate manner.
• Manage customer expectations and timelines.
• Engage with customers in online chat and other channels.
• Additional duties as assigned, including escalations and reporting.

Skills

Active listening

Results oriented

Strong work ethic

Verbal communication

Written communication

Job description

We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting‑edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our St. Louis, Missouri location. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team‑oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Please note this is an in‑office role. Remote work is not available. There will be a two‑week, paid training which starts on Day 1.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escape when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in online chat context
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Active listening skills
• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.