On-Site Customer Service Specialist - Boston

iPostal1; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training (2 weeks)

Job summary

iPostal1 is seeking friendly, capable Customer Service professionals to support our rapid growth in Boston, Massachusetts. This in-office role requires strong communication skills and a proactive, team-oriented attitude. A two-week, paid training program starts on Day 1 to help you ramp up quickly.

You will handle inbound calls, chats, and emails, resolve inquiries, and assist customers with sign-ups and product support while maintaining a positive customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience.
• Proficient with CRM and other software applications.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalated when appropriate
• Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Skills

Verbal communication

Written communication

Team-oriented

CRM software

Tools

CRM software

Job description

iPostal1 is seeking friendly, capable Customer Service professionals to support our rapid growth in Boston, Massachusetts. This in-office role requires strong communication skills and a proactive, team-oriented attitude. A two-week, paid training program starts on Day 1 to help you ramp up quickly.

You will handle inbound calls, chats, and emails, resolve inquiries, and assist customers with sign-ups and product support while maintaining a positive customer experience.