In-Office Customer Experience Specialist

iPostal1; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

iPostal1 is hiring for a customer service role in Cincinnati, Ohio. This in-office position requires supporting customers via phone, chat, and email, with a two-week paid training starting on Day 1.

Remote work is not available and candidates should be comfortable working on-site. The team emphasizes excellent verbal and written communication, a positive attitude, and the ability to think on your feet to help clients effectively.

Qualifications

• Active listening skills.
• Results oriented.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Previous experience in a customer service-oriented role.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed.
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate.
• Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients.
• Manage customer expectations.
• Actively engage customers in on-line chat context; handle escalations and reporting as needed.

Skills

Active listening

Results oriented

Strong work ethic

Verbal communication

Written communication

Customer service experience

Job description

iPostal1 is hiring for a customer service role in Cincinnati, Ohio. This in-office position requires supporting customers via phone, chat, and email, with a two-week paid training starting on Day 1.

Remote work is not available and candidates should be comfortable working on-site. The team emphasizes excellent verbal and written communication, a positive attitude, and the ability to think on your feet to help clients effectively.