Onsite Customer Service Pro — Growth, Training & Perks

Account Control Technology; Somerset (KY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Generous bonus opportunity

Benefits: medical, dental, vision, 401

Job summary

Account Control Technology in Somerset, KY is seeking an onsite Customer Service Representative to handle inbound calls, document records, and provide accurate information to customers during training and beyond.

The position starts Monday, October 19, 2026 with training and nesting, hours from 8am to 9pm EST after training, and compensation of $16.00/hour. A high school diploma is required; strong communication and confidentiality are essential.

Qualifications

• High School Diploma required; Bachelor’s degree or relevant experience preferred.
• Prior customer service and/or call center experience preferred.
• Strong written and oral communication skills; ability to maintain confidentiality.
• Proficient PC skills including Microsoft Office; ability to work in a team environment.
• Ability to multitask and prioritize in a dynamic setting.
• Flexible schedule availability and willingness to adapt to training hours.

Responsibilities

• Handle inbound telephone calls from consumers and provide accurate information.
• Document and update records in required systems; ensure timely follow-ups.
• Understand programs, systems, and procedures to perform effectively.
• Escalate complaints through proper channels when needed; maintain professionalism.
• Comply with all applicable laws, company policies, and procedures.
• Assist management with feedback and other duties as assigned.

Skills

Customer service

Call center experience

Confidentiality

Microsoft Office

Interpersonal skills

Written and oral communication

Teamwork

Multitasking

Prioritization

Flexibility

Education

High School Diploma

Bachelor's degree or relevant experience

Tools

Microsoft Office

Job description

Account Control Technology in Somerset, KY is seeking an onsite Customer Service Representative to handle inbound calls, document records, and provide accurate information to customers during training and beyond.

The position starts Monday, October 19, 2026 with training and nesting, hours from 8am to 9pm EST after training, and compensation of $16.00/hour. A high school diploma is required; strong communication and confidentiality are essential.