Onsite Customer Service Pro — Paid Training & Growth

Transworld Systems Inc.; Somerset (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus opportunity

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. in Somerset, KY is seeking a Customer Service Representative for an onsite role at 75 Valley Oak Drive. The position includes paid training starting October 19, 2026, with hours 9am–5:30pm EST for three weeks plus nesting.

After applying, you will complete assessments via Harver as the initial screening. The job offers a benefits package, growth opportunities, and a generous bonus potential, with a schedule Monday through Friday.

Qualifications

• High School diploma required; bachelor’s degree preferred.
• Previous customer service or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient PC skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Skills

Interpersonal communication

Written communication

Oral communication

Confidentiality

Teamwork

Multitasking

Organizational skills

Education

High School Diploma

Bachelor’s degree or related experience

Tools

Microsoft Office

Job description

Transworld Systems Inc. in Somerset, KY is seeking a Customer Service Representative for an onsite role at 75 Valley Oak Drive. The position includes paid training starting October 19, 2026, with hours 9am–5:30pm EST for three weeks plus nesting.

After applying, you will complete assessments via Harver as the initial screening. The job offers a benefits package, growth opportunities, and a generous bonus potential, with a schedule Monday through Friday.