ONSITE Customer Service Rep - Starting Monday, October 19, 2026

Account Control Technology; Somerset (KY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Generous bonus opportunity

Benefits: medical, dental, vision, 401

Job summary

Account Control Technology in Somerset, KY is seeking an onsite Customer Service Representative to handle inbound calls, document records, and provide accurate information to customers during training and beyond.

The position starts Monday, October 19, 2026 with training and nesting, hours from 8am to 9pm EST after training, and compensation of $16.00/hour. A high school diploma is required; strong communication and confidentiality are essential.

Qualifications

• High School Diploma required; Bachelor’s degree or relevant experience preferred.
• Prior customer service and/or call center experience preferred.
• Strong written and oral communication skills; ability to maintain confidentiality.
• Proficient PC skills including Microsoft Office; ability to work in a team environment.
• Ability to multitask and prioritize in a dynamic setting.
• Flexible schedule availability and willingness to adapt to training hours.

Responsibilities

• Handle inbound telephone calls from consumers and provide accurate information.
• Document and update records in required systems; ensure timely follow-ups.
• Understand programs, systems, and procedures to perform effectively.
• Escalate complaints through proper channels when needed; maintain professionalism.
• Comply with all applicable laws, company policies, and procedures.
• Assist management with feedback and other duties as assigned.

Skills

Customer service

Call center experience

Confidentiality

Microsoft Office

Interpersonal skills

Written and oral communication

Teamwork

Multitasking

Prioritization

Flexibility

Education

High School Diploma

Bachelor's degree or relevant experience

Tools

Microsoft Office

Job description

Account Control Technology

ONSITE Customer Service Rep - Starting Monday, October 19, 2026

US-KY-Somerset

Job ID: 2026-3118

# of Openings: 15

Category: Customer Service/Support

Somerset, KY

Overview

This is an ONSITE position in our Somerset office.

Work Location: 75 Valley Oak Drive, Somerset KY 42503

Compensation: $16.00/hour

Paid Training Start Date: Monday, October 19, 2026

Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training): Monday thru Friday 8am - 9pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Qualifications

Ideal Candidate Qualifications:

• High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Note:

*Camera requirements Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

PI287009958