ONSITE Customer Service Rep - Starting Monday, October 19, 2026

TSI - Transworld Systems Inc.; Somerset (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with employer matching

Paid time off

Paid holidays

Growth opportunities

Bonus potential

Job summary

Transworld Systems Inc. in Somerset, KY is seeking an onsite Customer Service Representative. You will handle inbound calls, document records, and resolve inquiries with accuracy. Training starts Oct 19, 2026, Monday to Friday, 9am-5:30pm, EST, followed by standard hours.

Salary is $16.00/hour with a comprehensive benefits package and growth opportunities. This role demands confidentiality, teamwork, and strong PC skills to support customers effectively.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient with personal computers, including Microsoft Office; strong written and verbal communication.
• Ability to work in a team fostered environment.
• Ability to multitask and stay organized.
• Ability to prioritize and adapt to a flexible schedule.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries with accurate information and documentation.
• Follow up to ensure customer satisfaction.
• Understand programs, systems, and procedures to perform job effectively.
• Maintain diplomacy when dealing with upset or escalated calls; escalate as needed.
• Adhere to all applicable laws, regulations, and company policies.
• Provide feedback to management on potential problems or improvements.
• Perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Multitasking

Organizational skills

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

This is an ONSITE position in our Somerset office.

Work Location

75 Valley Oak Drive, Somerset KY 42503

Compensation

$16.00/hour

Paid Training Start Date

Monday, October 19, 2026

Training Hours

Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training)

Monday thru Friday 8am - 9pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Qualifications

Ideal Candidate Qualifications:

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP