Onsite Customer Service Pro - Fast-Paced Support & CRM

Creative Financial Staffing, LLC; Lewis Center (OH); On-site; USD 42,000 - 50,000; Full time

Job summary

Creative Financial Staffing, LLC in Lewis Center, Ohio is seeking a Customer Service Representative for a fully onsite role supporting a busy e-commerce operation. You will handle inquiries by phone, email, and chat, process orders, and keep customers informed on products, policies, and returns.

The position requires a High School Diploma with customer service or retail experience in a fast-paced environment and involves CRM/documentation duties and escalation of complex issues as needed.

Qualifications

• High School Diploma or equivalent.
• Customer service or retail experience.
• Basic Microsoft Office skills, including Excel.
• Experience in a fast-paced, high-pressure environment.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information regarding orders, products, services, and company policies.
• Process orders, exchanges, refunds, and account updates.
• Document customer interactions within the CRM system.
• Escalate complex customer concerns when appropriate.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Creative Financial Staffing, LLC in Lewis Center, Ohio is seeking a Customer Service Representative for a fully onsite role supporting a busy e-commerce operation. You will handle inquiries by phone, email, and chat, process orders, and keep customers informed on products, policies, and returns.

The position requires a High School Diploma with customer service or retail experience in a fast-paced environment and involves CRM/documentation duties and escalation of complex issues as needed.