Customer Service Representative 840877

Stivers Staffing Services; Columbus (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Prescription coverage

Job summary

Stivers Staffing Services in Columbus, OH is seeking a temporary Customer Service Representative to join a dynamic team. The role is full-time, first shift, 8:00 AM to 4:30 PM, with some mandatory overtime at times.

You will handle customer inquiries via chat and email, resolving issues and guiding customers through returns and warranties. The ideal candidate has 1–2 years of customer service experience, strong problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• 1–2 years of customer service experience (chat and email support).
• Strong research, troubleshooting and problem-solving skills.
• Proficiency in Microsoft Office and general administrative tasks.

Responsibilities

• Respond to customer inquiries via chat and email with professionalism and empathy.
• Resolve product, order, shipping, and return issues, escalating complex problems as needed.
• Advise customers on return and warranty processes, processing replacements if applicable.
• Communicate trends, issues, and insights to the team to inform improvements.
• Cross-sell or refer products and services to enhance customer experience and drive loyalty.

Skills

Customer service

Chat & email support

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Agent - Urgently hiring in Columbus!

Job Title: Customer Service Representative Pay: $18.50 /hr Hours: 8 AM - 4:30 PM Start Date: ASAP Looking for a fulfilling opportunity where you can make a difference? Join a dynamic and supportive team as a temporary Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day.

What You'll Do

• Responding to customer inquiries via chat and email with professionalism and empathy
• Efficiently resolving product, order, shipping, and return issues, while escalating complex problems as needed
• Advising customers on return and warranty processes, providing solutions, and processing replacements if applicable
• Communicating trends, issues, and customer insights to the broader team to help inform improvements
• Cross-selling or referring products and services to enhance customer experience and drive brand loyalty

What You'll Bring

• 1-2 years of customer service experience (chat and email support); e-commerce experience is a plus
• Strong research, troubleshooting, and problem-solving skills
• Proficiency in Microsoft Office and general administrative tasks
• A professional, positive, and supportive demeanor, especially in challenging interactions

Why Join Us in Columbus?

Be part of a supportive team culture in a fast-paced environment Gain valuable experience in the field and make a meaningful impact Enjoy affordable health and prescription coverage with no waiting period

Location & Schedule

This temporary customer service position is in-office in Columbus, OH, and offers full-time, first shift hours from 8 AM to 4:30 PM. Please note that there will be times of mandatory overtime.