Industrial Customer Service Specialist - Order Entry & Support

CFS; Columbus (OH); On-site; USD 41,000 - 47,000; Full time

Job summary

CFS in Columbus, OH is seeking a Customer Service Representative to support customer inquiries, issue resolution, and direct order entry by phone, email, and online chat. You will engage with customers to answer questions about products and orders and coordinate next steps with internal teams.

The role calls for prior customer service experience and direct order entry experience, with strong written and verbal communication skills.

Qualifications

• Prior customer service experience required.
• Direct order entry experience required.
• Strong written and verbal communication skills.

Responsibilities

• The Customer Service Representative will engage with customers by phone, email, and online chat to answer product and order-related questions
• The Customer Service Representative resolve customer concerns and coordinate next steps with internal teams
• Enter customer orders accurately and maintain supporting information
• Partner with accounts and inside sales to provide timely, responsive service

Skills

Customer service

Order entry

Communication skills

Job description

CFS in Columbus, OH is seeking a Customer Service Representative to support customer inquiries, issue resolution, and direct order entry by phone, email, and online chat. You will engage with customers to answer questions about products and orders and coordinate next steps with internal teams.

The role calls for prior customer service experience and direct order entry experience, with strong written and verbal communication skills.