Onsite Customer Service & Order Specialist

Brand Industrial Services; Tukwila, Northern (WA, KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Job summary

BrandSafway is seeking a Customer Service Representative to support internal branches and external customers. The role emphasizes accurate order entry in ERP, timely information, and collaboration across departments in a fast-paced environment.

The position requires strong communication, attention to detail, and the ability to work independently. Onsite work is required with opportunities to improve order accuracy and customer satisfaction.

Qualifications

• Experience with ERP systems and familiarity with inventory processes.
• Proficient in Microsoft Office (Excel and Word).
• Strong customer service skills with excellent written and verbal communication.
• Effective problem-solving skills and ability to work independently.
• Highly organized with strong attention to detail, multitasking ability, and time management.
• Professional, proactive work habits and ability to stay calm under pressure.
• High school diploma or equivalent required; minimum 5 years of customer service experience, preferably in manufacturing, operations, or distribution.

Responsibilities

• Respond to customer and branch inquiries via phone and email with clear, professional communication.
• Enter and maintain accurate orders, requisitions, and customer data in the ERP system.
• Provide updates on product availability, pricing, shipping, and order status.
• Coordinate shipments and monitor order progress proactively.
• Identify basic parts and provide general product information.
• Communicate production or inventory concerns to appropriate teams and follow through to resolution.
• Collaborate with planning, purchasing, production, and service centers to support inventory and operational needs.
• Maintain reports, documentation, and invoices as required.
• Support teammates by sharing best practices and helping reduce unnecessary escalations.
• Complete assigned tasks accurately and follow instructions thoroughly.

Skills

ERP systems

Inventory processes

Microsoft Office

Customer service

Attention to detail

Strong communication

Problem solving

Time management

Team collaboration

Overtime willingness

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

ERP software

Job description

BrandSafway is seeking a Customer Service Representative to support internal branches and external customers. The role emphasizes accurate order entry in ERP, timely information, and collaboration across departments in a fast-paced environment.

The position requires strong communication, attention to detail, and the ability to work independently. Onsite work is required with opportunities to improve order accuracy and customer satisfaction.