Customer Service & Order Entry Specialist

Worksaver, Inc.; Litchfield (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Vacation

Paid Holidays

Job summary

Worksaver, Inc. is seeking a customer-focused professional for a role combining customer service, order entry, and billing. You will handle calls and emails, enter orders, and prepare invoices with accuracy, while coordinating with shipping and payments processes.

The position emphasizes detail orientation, strong communication, and teamwork, with daily reporting to the sales department and opportunities to improve customer satisfaction.

Qualifications

• Strong interpersonal and written communication skills are required.
• Ability to handle high volumes of calls and emails with accuracy.
• Familiarity with wholesale sales principles and order processing.
• Ability to use parts manuals to answer customer questions and assist repairs.

Responsibilities

• Greet customers via phone, email, or in person and identify needs.
• Enter orders into system, verify accuracy, and prepare invoices.
• Coordinate shipping and provide status updates to customers.
• Process payments and assist with checks as applicable.
• Prepare daily reports and distribute to the sales team.
• Resolve customer questions and problems efficiently.

Skills

Interpersonal communication

Phone handling

Time management

Written communication

Team collaboration

Problem solving

Adaptability

Customer service orientation

Tools

Word

Excel

Email

PDF creation

Job description

Worksaver, Inc. is seeking a customer-focused professional for a role combining customer service, order entry, and billing. You will handle calls and emails, enter orders, and prepare invoices with accuracy, while coordinating with shipping and payments processes.

The position emphasizes detail orientation, strong communication, and teamwork, with daily reporting to the sales department and opportunities to improve customer satisfaction.