Onsite Customer Service Specialist - SAP & Orders

Arlon; Placentia, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Arlon Graphics, LLC is seeking a Customer Service Representative to handle inquiries from customers by phone, email, and live chat. You will process orders in SAP, manage quotes in HubSpot, and collaborate with Account Managers to resolve issues.

This on-site/hybrid role in Placentia, CA requires strong communication skills and basic Microsoft Office proficiency. You will work with production and logistics to ensure on-time fulfillment, investigate discrepancies, and support special projects

Qualifications

• High School diploma or GED.
• Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
• Strong communication skills (listening, verbal, written, interpersonal).
• Microsoft Office, Word and Excel, at a basic proficiency level

Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, and CRM systems in a customer-friendly and professional manner.
• Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability.
• Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions.
• Must be able to multitask efficiently while prioritizing high-impact tasks.
• Collaborate with the Customer Account Managers to offer support as needed.
• Crosstrain as the Fleet/OEM and Australia Region backup support
• Assist in managing the quote process in HubSpot and in SAP
• Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions.
• Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
• Coordinate with production and logistics to ensure on-time order fulfillment.
• Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
• Initiate and manage claims in SAP for credits, returns, or replacements when applicable.
• Follow up with customers to confirm resolution and satisfaction.
• Partner with Regional Sales Managers and internal departments to support customer needs and special projects.
• Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements.
• Assist with Conexiom (order automation) exceptions and account updates.

Skills

Communication skills

Customer service experience

MS Office basics

Education

High School diploma or GED

Tools

SAP

HubSpot/CRM

Job description

Arlon Graphics, LLC is seeking a Customer Service Representative to handle inquiries from customers by phone, email, and live chat. You will process orders in SAP, manage quotes in HubSpot, and collaborate with Account Managers to resolve issues.

This on-site/hybrid role in Placentia, CA requires strong communication skills and basic Microsoft Office proficiency. You will work with production and logistics to ensure on-time fulfillment, investigate discrepancies, and support special projects