Onsite Order & Customer Care Specialist

BrandSafway Group; Tukwila (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401k plan

Job summary

BrandSafway is seeking a Customer Service Representative in Tukwila, WA, to support internal branches and external customers. You will enter orders in ERP, provide timely information, and ensure a smooth sales and rental process in a fast-paced environment.

The role requires strong communication, attention to detail, and cross-department collaboration. Onsite work only, with a competitive benefits package included.

Qualifications

• Experience with ERP systems and inventory processes.
• Proficient in Microsoft Office (Excel and Word).
• Strong customer service with written and verbal communication.
• Effective problem-solving skills and ability to work independently.
• Highly organized with strong attention to detail, multitasking ability, and time management.
• Professional, proactive work habits and ability to stay calm under pressure.
• High school diploma or equivalent required; minimum 5 years of customer service experience, preferably in manufacturing, operations, or distribution.
• Willingness to work overtime as needed.
• This position is onsite, remote work is not offered.

Responsibilities

• Respond to customer and branch inquiries via phone and email with clear, professional communication.
• Enter and maintain accurate orders, requisitions, and customer data in the ERP system.
• Provide updates on product availability, pricing, shipping, and order status.
• Coordinate shipments and monitor order progress proactively.
• Identify basic parts and provide general product information.
• Communicate production or inventory concerns to appropriate teams and follow through to resolution.
• Collaborate with planning, purchasing, production, and service centers to support inventory and operational needs.
• Maintain reports, documentation, and invoices as required.
• Support teammates by sharing best practices and helping reduce unnecessary escalations.
• Complete assigned tasks accurately and follow instructions thoroughly.

Skills

ERP systems

Inventory processes

Microsoft Office

Customer service

Problem solving

Organization

Calm under pressure

Overtime willingness

Education

High school diploma or equivalent

Job description

BrandSafway is seeking a Customer Service Representative in Tukwila, WA, to support internal branches and external customers. You will enter orders in ERP, provide timely information, and ensure a smooth sales and rental process in a fast-paced environment.

The role requires strong communication, attention to detail, and cross-department collaboration. Onsite work only, with a competitive benefits package included.