Onsite Customer Service & Order Specialist

ASSA ABLOY Global Solutions; Rockwood (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

ASSA ABLOY Global Solutions seeks a Customer Service Representative to support customers through the order process, provide product knowledge, and ensure timely fulfillment. This onsite role emphasizes a positive, detail-oriented approach in a fast-paced office environment.

Responsibilities include handling calls, processing orders, educating customers, and coordinating ship dates. A customer-first mindset and strong MS Office skills are essential for success in this role.

Qualifications

• Customer service experience preferable.
• Proficiency with MS Office applications (Excel/Word).
• Associate or Bachelor’s degree in Business, Communications, or Marketing is a plus.
• Strong attention to detail and accountability.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Enter, process, and manage customer orders accurately.
• Educate customers on products, pricing, and website functionality.
• Recommend products based on customer needs and order requirements.
• Coordinate and negotiate ship dates to meet production timelines.
• Track shipments and provide order status updates.
• Price items accurately and resolve discrepancies.
• Expedite orders when required and follow through to completion.
• Address and resolve customer issues promptly and professionally.
• Maintain product knowledge to support customer decisions.

Skills

Customer service

MS Office

Excel

Word

Internet systems

Multitasking

Attendance

Onsite availability

Education

Business degree

Communications degree

Marketing degree

Tools

MS Office Suite

Job description

ASSA ABLOY Global Solutions seeks a Customer Service Representative to support customers through the order process, provide product knowledge, and ensure timely fulfillment. This onsite role emphasizes a positive, detail-oriented approach in a fast-paced office environment.

Responsibilities include handling calls, processing orders, educating customers, and coordinating ship dates. A customer-first mindset and strong MS Office skills are essential for success in this role.