Order Management Specialist — Fast-Paced, Detail-Driven

ASSA ABLOY Opening Solutions Americas; Mesquite (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation

Medical Insurance

401(k) Program

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Job summary

ASSA ABLOY Opening Solutions Americas is seeking an Order Processing Specialist for our on-site team in Mesquite, TX. You will accurately enter and process customer orders into the system for production, interpreting product specs and drawings as needed.

You will also handle technical inquiries, communicate issues like discrepancies and delays, and drive process improvements to enhance the overall customer experience. This role emphasizes accuracy, urgency, and teamwork.

Qualifications

• High School Diploma or GED required.
• Strong math, geometry and algebra skills.
• Experience reading schematics/blueprints or drawings is desirable.

Responsibilities

• Enter and process customer orders with accuracy.
• Assist customers with technical inquiries and issues.
• Communicate order discrepancies and shipping delays.
• Follow up to resolve customer issues promptly.
• Identify opportunities to improve processes and customer experience.

Skills

Math skills

Reading schematics

Communication skills

Analytical skills

Organizational skills

Time management

Fast-paced environment

Industry knowledge

Education

High School Diploma or GED

Job description

ASSA ABLOY Opening Solutions Americas is seeking an Order Processing Specialist for our on-site team in Mesquite, TX. You will accurately enter and process customer orders into the system for production, interpreting product specs and drawings as needed.

You will also handle technical inquiries, communicate issues like discrepancies and delays, and drive process improvements to enhance the overall customer experience. This role emphasizes accuracy, urgency, and teamwork.