Onsite Customer Service & Order Support Specialist

Traka (Assa Abloy); Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Traka (Assa Abloy) is seeking a Customer Service Representative for our Rockwood, PA office. You will support customers through the order process, provide product knowledge, and ensure accurate order fulfillment.

This role requires a positive, detail-oriented, customer-first mindset in a fast-paced environment. You will track shipments, coordinate ship dates, resolve issues quickly, and build product knowledge to support customer decisions.

Qualifications

• Positive, customer-first mindset and strong communication skills.
• Prior customer service experience preferred.
• Proficient with MS Office and data entry accuracy.

Responsibilities

• Answer incoming calls and respond to inquiries professionally.
• Enter, process, and manage customer orders with high accuracy.
• Educate customers on products, pricing, and website functionality.
• Recommend products based on customer needs and order requirements.
• Coordinate ship dates and track shipments to update customers.
• Address and resolve customer issues in a timely, solution-focused manner.

Skills

Customer service

Data entry

MS Office

Phone etiquette

Education

Associate degree

Bachelor's degree

Tools

Excel

Word

Job description

Traka (Assa Abloy) is seeking a Customer Service Representative for our Rockwood, PA office. You will support customers through the order process, provide product knowledge, and ensure accurate order fulfillment.

This role requires a positive, detail-oriented, customer-first mindset in a fast-paced environment. You will track shipments, coordinate ship dates, resolve issues quickly, and build product knowledge to support customer decisions.