In-Office Customer Experience & Order Specialist

ASSA ABLOY Sicherheitstechnik GmbH; Northern (KY); Hybrid; USD 34,000 - 54,000; Full time

Job summary

ASSA ABLOY Sicherheitstechnik GmbH seeks a Customer Service Representative to support customers through the order process, provide product knowledge, and ensure timely order fulfillment in a fast-paced office environment.

The role is onsite in office, with emphasis on a positive attitude, accuracy, and strong data entry skills. Prior customer service experience is preferred, and proficiency with MS Office is essential.

Qualifications

• Customer-first mindset with professional, friendly demeanor.
• Prior customer service experience preferred.
• Strong data entry skills and attention to detail.
• Proficiency with MS Office applications (Excel, Word).
• Able to juggle multiple tasks in a fast-paced office environment.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Enter, process, and manage customer orders accurately.

Skills

Customer service

Data entry

MS Excel

MS Word

Phone etiquette

Multitasking

Communication

Education

Associate degree in Business/Communications/Marketing

Bachelor’s degree a plus

Tools

MS Office

Internet-based systems

Job description

ASSA ABLOY Sicherheitstechnik GmbH seeks a Customer Service Representative to support customers through the order process, provide product knowledge, and ensure timely order fulfillment in a fast-paced office environment.

The role is onsite in office, with emphasis on a positive attitude, accuracy, and strong data entry skills. Prior customer service experience is preferred, and proficiency with MS Office is essential.