Onsite Customer Service & Order Management Specialist

Computer Task; Tewksbury (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

CTG is seeking a Customer Service Representative for an on-site role in Tewksbury, MA. The position involves handling a high volume of phone and email inquiries, managing order-entry and case management, and collaborating with Sales, Accounting, and Product teams to resolve issues and ensure customer satisfaction.

The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and proficiency with Word, Excel, and email tools.

Qualifications

• 2+ years of cross-functional commercial or customer service experience.
• Ability to manage high phone, case, and order-entry volumes in a fast-paced environment.
• Excellent professional verbal and written communication skills.
• Typing speed around 50 WPM.
• Proficiency with Microsoft Word, Excel, email and web-based apps.

Responsibilities

• Handle incoming high-volume phone and email inquiries.
• Manage a high volume of case management activities related to inquiries and orders.
• Interact with internal and external contacts using multiple systems for accurate information.
• Provide accurate order entry and order management for a large customer base.
• Initiate corrective actions and independently resolve routine customer accommodations.
• Maintain and update dealer/customer profiles and verify account information.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Email

Web-based apps

Job description

CTG is seeking a Customer Service Representative for an on-site role in Tewksbury, MA. The position involves handling a high volume of phone and email inquiries, managing order-entry and case management, and collaborating with Sales, Accounting, and Product teams to resolve issues and ensure customer satisfaction.

The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and proficiency with Word, Excel, and email tools.