Onsite Customer Experience Specialist - Part-Time

Generation Tux, Inc.

Louisville, Northern (KY, KY)

Hybrid

USD 17,000 - 25,000

Part time

14 days+

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Job summary

Generation Tux, Inc. is seeking a Part-Time Customer Service Representative to deliver exceptional service in our Louisville, KY office. You will handle inquiries via phone, email and social media, striving for quick resolutions and high satisfaction.

The role emphasizes attentiveness, reliability, and strong communication in a fast-paced environment. Reporting to the Customer Service Manager, you will support weddings and events, maintain attendance standards, and contribute to a team focused

Qualifications

Excellent written and oral communication in English.
1+ year of customer service experience.
Call center experience preferred but not required.
Ability to use computers and platforms (email, social media) to respond to customers.
Must be available and flexible to operate during posted hours.

Responsibilities

Take ownership of customer concerns and ensure resolutions.
Investigate and resolve customer issues promptly and efficiently.
Make decisions following established customer experience guidelines.
Maintain a customer-centric approach in line with quality guidelines.
Exceed productivity and quality standards.
Answer customers by phone, email and social media with adaptability.
Be dependable to ensure consistent support and adhere to attendance standards.
Demonstrate strong multitasking and organizational skills for efficient inquiries.