Client Care Specialist – Fast-Paced CSR (Onsite)

Bunzl; West Boylston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Paid Time Off

401K with company match

Job summary

Bunzl New England in West Boylston, MA is seeking a Customer Service Representative to handle a high volume of inbound calls, emails, and order inquiries. You will collaborate with sales, warehouse, and billing to ensure accurate orders and timely delivery, acting as a liaison across teams.

The role requires strong communication skills, meticulous attention to detail, and the ability to work in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Experience with order entry, order processing, or ERP systems is a plus.

Responsibilities

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Skills

Strong communication

Team player

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

AS400

Job description

Bunzl New England in West Boylston, MA is seeking a Customer Service Representative to handle a high volume of inbound calls, emails, and order inquiries. You will collaborate with sales, warehouse, and billing to ensure accurate orders and timely delivery, acting as a liaison across teams.

The role requires strong communication skills, meticulous attention to detail, and the ability to work in a fast-paced, team-oriented environment.