Customer Service Representative

The Nagler Group; Bedford (MA); Hybrid; USD 30,000 - 34,000; Full time

Job summary

The Nagler Group is seeking a customer-focused Customer Service Representative in Bedford, MA, with a hybrid schedule (3 days onsite, 2 days remote). The role involves handling orders, inquiries, and proactive support to ensure customer satisfaction in a fast-paced environment.

The ideal candidate has a recent degree or 6+ months in customer service or order management, strong communication, and proficiency with Excel and CRM systems.

Qualifications

• Bachelor's degree preferred; recent graduates encouraged to apply.
• 6+ months of customer service, order management, or related experience.
• Strong verbal and written communication skills.
• Excellent follow-up, organization, and attention to detail.
• Proficiency with Microsoft Office, including Excel.
• Experience with SAP, Salesforce, ERP, or CRM systems is a plus.
• B2B or international customer support experience preferred.

Responsibilities

• Enter and process customer orders daily with precise accuracy.
• Handle customer inquiries and provide timely updates on orders and services.
• Communicate with customers through phone, video calls, and email.
• Partner with Sales, Planning, Import/Export, International Operations, and other internal teams to resolve customer needs.
• Follow up on open items and ensure a high level of customer satisfaction.
• Maintain accurate customer and order information in SAP (transitioning to Salesforce).
• Identify and resolve order issues while providing a positive customer experience.

Skills

Communication

Organization

Attention to detail

Excel

SAP

Salesforce

ERP/CRM systems

B2B experience

Education

Bachelor's degree

Tools

SAP

Salesforce

ERP/CRM systems

Job description

Location: Bedford, MA (Hybrid)

Schedule: Full-Time 3 days onsite, 2 days Remote

Hours: 8:00 AM–6:00 PM phone coverage | Flexible start times between 8:00 AM–9:30 AM

Compensation: $22-$25/hour, depending on experience

Contract Length: Open ended (potential to convert to permanent)

Position Overview

Our client is seeking a customer-focused Customer Service Representative to join their growing team. This role is ideal for a recent graduate or early-career professional looking to build a career in customer service, operations, or customer success.

The Customer Service Representative will manage customer orders, respond to inquiries, and provide exceptional support through phone, video, and email communication. The ideal candidate is proactive, detail-oriented, and enjoys building relationships while solving problems in a fast-paced environment.

Responsibilities

• Enter and process customer orders daily with precise accuracy.
• Handle customer inquiries and provide timely updates on orders and services.
• Communicate with customers through phone, video calls, and email.
• Partner with Sales, Planning, Import/Export, International Operations, and other internal teams to resolve customer needs.
• Follow up on open items and ensure a high level of customer satisfaction.
• Maintain accurate customer and order information in SAP (transitioning to Salesforce).
• Identify and resolve order issues while providing a positive customer experience.

Qualifications

• Bachelor's degree preferred; recent graduates encouraged to apply.
• 6+ months of customer service, order management, or related experience.
• Strong verbal and written communication skills.
• Excellent follow-up, organization, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.
• Experience with SAP, Salesforce, ERP, or CRM systems is a plus.
• B2B or international customer support experience preferred.

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