Onsite Customer Service & Order Entry Specialist

TEKsystems; Northbrook (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Customer Service & Order Entry Representative for an on-site role in Northbrook, IL. You will handle inbound calls, process orders in an ERP system, and maintain customer records while providing strong communication and support to internal teams.

The position emphasizes accuracy, organization, and customer-focused service in a fast-paced environment. Qualified candidates typically have at least 2 years of customer service experience, proficiency with MS Office, and ERP

Qualifications

• 2+ years of professional customer service experience in retail/manufacturing/distribution environments.
• ERP order entry experience.
• MS Office Suite proficiency (Excel, Word, Outlook).
• Strong communication and problem-solving skills.

Responsibilities

• Answer calls and route inquiries to the appropriate department.
• Assist customers with product questions, pricing, and order placement.
• Process and enter customer orders accurately in ERP.
• Manage order fulfillment and expedite when needed.
• Maintain customer records and pricing details.
• Communicate order status and delays to customers.
• Greet visitors and manage front desk interactions.
• Provide data entry and administrative support.
• File and organize sales orders and invoices.
• Collaborate with sales, operations and other departments.

Skills

Customer Service

Order Entry

ERP Systems

Microsoft Excel

Microsoft Word

Professional Communication

Time Management

Data Entry

Organizational Skills

Attention to Detail

Customer Support

Education

Associate's or Bachelor's degree

Tools

Microsoft Dynamics

SAP

ERP Systems

Job description

TEKsystems is seeking a Customer Service & Order Entry Representative for an on-site role in Northbrook, IL. You will handle inbound calls, process orders in an ERP system, and maintain customer records while providing strong communication and support to internal teams.

The position emphasizes accuracy, organization, and customer-focused service in a fast-paced environment. Qualified candidates typically have at least 2 years of customer service experience, proficiency with MS Office, and ERP