Onsite Customer Service & Ops Coordinator Temp to Perm

Scion Staffing, Inc.; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full-time on-site

Temp-to-perm potential

Health benefits after 30 days

Equipment provided

Job summary

Scion Staffing, Inc. has been engaged to recruit a Customer Service Representative for a facilities maintenance company, onsite in Manhattan, NYC, with a Monday–Friday 8:00 AM–5:00 PM schedule.

This is a full-time, temporary position with potential for permanent employment based on performance and business needs. The role focuses on handling calls and emails, creating service tickets, coordinating vendors, and maintaining client relationships.

Qualifications

• Background in customer service in a professional office or service-based environment.
• Strong verbal and written communication and professional telephone etiquette.
• Experience with Microsoft Outlook and Office apps, CRM and work order systems.
• Excellent organizational skills and ability to manage multiple requests and competing priorities.
• Onsite work experience in facilities maintenance or vendor coordination preferred.

Responsibilities

• Answer incoming calls and respond to customer emails and inquiries professionally, providing timely and helpful service.
• Create service tickets, enter work orders into company systems, coordinate vendor dispatch, and schedule maintenance appointments.
• Follow up on open and completed work orders, communicate service updates, and help maintain positive client relationships and online reputation.
• Collect and organize invoices, work order tickets, W-9 forms, certificates of insurance, nondisclosure agreements, subcontractor agreements, and other required documentation.
• Maintain accurate customer records and service documentation while coordinating with the Lead Project Manager, vendors, subcontractors, and accounting team.
• Address customer concerns, elevate service issues when appropriate, and assist with additional administrative and operational tasks as needed.

Skills

Customer service experience

Verbal and written communication

Organizational skills

Multitasking

Customer-focused approach

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Work order systems

Job description

Scion Staffing, Inc. has been engaged to recruit a Customer Service Representative for a facilities maintenance company, onsite in Manhattan, NYC, with a Monday–Friday 8:00 AM–5:00 PM schedule.

This is a full-time, temporary position with potential for permanent employment based on performance and business needs. The role focuses on handling calls and emails, creating service tickets, coordinating vendors, and maintaining client relationships.