Onsite Service Coordinator - First Shift (Temp to Perm)

CBRE Group, Inc.; Greenville (TX); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay

First-Shift schedule

Career growth within global org

Onsite Greenville, TX

Résumé du poste

CBRE Group, Inc. seeks a Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite role handles facility requests, coordinates with vendors and technicians, and maintains service records.

A strong customer-service mindset and basic CMMS familiarity are essential. The position is temporary to permanent with a first-shift schedule. You will respond to inquiries, manage work orders, monitor alarm systems, and support onboarding of new team members

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in customer service, admin support, call center or dispatching.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office; able to type 45–50 wpm.

Responsabilités

• Respond to customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications per procedures and escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting.
• Communicate status updates to customers, vendors, and internal stakeholders.
• Maintain records in CMMS and other service systems.
• Support onboarding and training of new team members on systems and processes.
• Deliver accurate and professional customer service at all times.
• Identify and escalate critical issues per established procedures.

Connaissances

Customer service

Multitasking

Microsoft Office

Typing 45-50 wpm

Strong communication

Formation

High School Diploma or GED

Outils

CMMS platforms

Ticketing systems

Description du poste

CBRE Group, Inc. seeks a Customer Service Coordinator to support a major telecommunications client in Greenville, TX. This onsite role handles facility requests, coordinates with vendors and technicians, and maintains service records.

A strong customer-service mindset and basic CMMS familiarity are essential. The position is temporary to permanent with a first-shift schedule. You will respond to inquiries, manage work orders, monitor alarm systems, and support onboarding of new team members