Customer Service Representative

Scion Staffing; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full-time on-site

Temp-to-perm potential

Health benefits after 30 days

Equipment provided

Job summary

Scion Staffing, Inc. has been engaged to recruit a Customer Service Representative for a facilities maintenance company, onsite in Manhattan, NYC, with a Monday–Friday 8:00 AM–5:00 PM schedule.

This is a full-time, temporary position with potential for permanent employment based on performance and business needs. The role focuses on handling calls and emails, creating service tickets, coordinating vendors, and maintaining client relationships.

Qualifications

• Background in customer service in a professional office or service-based environment.
• Strong verbal and written communication and professional telephone etiquette.
• Experience with Microsoft Outlook and Office apps, CRM and work order systems.
• Excellent organizational skills and ability to manage multiple requests and competing priorities.
• Onsite work experience in facilities maintenance or vendor coordination preferred.

Responsibilities

• Answer incoming calls and respond to customer emails and inquiries professionally, providing timely and helpful service.
• Create service tickets, enter work orders into company systems, coordinate vendor dispatch, and schedule maintenance appointments.
• Follow up on open and completed work orders, communicate service updates, and help maintain positive client relationships and online reputation.
• Collect and organize invoices, work order tickets, W-9 forms, certificates of insurance, nondisclosure agreements, subcontractor agreements, and other required documentation.
• Maintain accurate customer records and service documentation while coordinating with the Lead Project Manager, vendors, subcontractors, and accounting team.
• Address customer concerns, elevate service issues when appropriate, and assist with additional administrative and operational tasks as needed.

Skills

Customer service experience

Verbal and written communication

Organizational skills

Multitasking

Customer-focused approach

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Work order systems

Job description

Scion Staffing has been engaged to conduct a search for a Customer Service Representative for a facilities maintenance and services company supporting clients throughout the industry. This is a full-time, onsite opportunity based in Manhattan, New York City, with a Monday through Friday schedule from 8:00 AM to 5:00 PM. The position is initially temporary, with potential for permanent employment based on performance and business needs.

POSITION OVERVIEW:

The Customer Service Representative will support daily operations by managing customer communications, coordinating service requests, and maintaining positive relationships with clients and vendors. This role will work closely with the project management team, subcontractors, and accounting to ensure work orders are properly documented, scheduled, and completed efficiently. The ideal candidate is personable, dependable, detail-oriented, and comfortable balancing multiple priorities in a fast-paced, client-facing environment.

PERKS:

• Competitive pay of $20 per hour, with approximately 40 hours per week.
• Full-time, Monday through Friday schedule with evenings and weekends outside the standard schedule unless business needs change.
• Potential to transition from a temporary assignment to permanent employment based on performance and business needs.
• Healthcare benefits available through Scion Staffing after 30 days, subject to applicable plan terms.
• Company-provided equipment and the opportunity to develop customer service, vendor coordination, and operational skills in a collaborative environment.

RESPONSIBILITIES:

• Answer incoming calls and respond to customer emails and inquiries professionally, providing timely and helpful service.
• Create service tickets, enter work orders into company systems, coordinate vendor dispatch, and schedule maintenance appointments.
• Follow up on open and completed work orders, communicate service updates, and help maintain positive client relationships and online reputation.
• Collect and organize invoices, work order tickets, W-9 forms, certificates of insurance, nondisclosure agreements, subcontractor agreements, and other required documentation.
• Maintain accurate customer records and service documentation while coordinating with the Lead Project Manager, vendors, subcontractors, and accounting team.
• Address customer concerns, elevate service issues when appropriate, and assist with additional administrative and operational tasks as needed.

QUALIFICATIONS:

• Background in customer service, preferably in a professional office or service-based environment.
• Strong verbal and written communication skills, professional telephone etiquette, and a customer-focused approach.
• Experience with Microsoft Outlook and Microsoft Office applications, including Word and Excel, with the ability to learn CRM and web-based work order systems.
• Excellent organizational skills, attention to detail, follow-through, and the ability to manage multiple requests and competing priorities.
• Professional, dependable, and personable, with the ability to work independently and collaboratively in a fully onsite environment. Experience in facilities maintenance, janitorial services, property management, or vendor coordination is preferred.

COMPENSATION AND BENEFITS:

The pay rate for this position is $20 per hour, based on approximately 40 hours per week. Eligible temporary employees may access healthcare benefits through Scion Staffing after 30 days, subject to applicable plan terms. Permanent employment benefits and paid time off will be determined by the client and are subject to confirmation.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.