Onsite Customer Service Coordinator — Evening Shift

CBRE Group, Inc.; Greenville, Northern (TX, KY); On-site; USD 49,594,000 - 52,349,000; Full time

Job summary

CBRE Group, Inc. is actively seeking a Customer Service Coordinator to support a major client in Greenville, TX. This onsite role handles service requests, coordinates with vendors and field teams, and maintains records in CMMS systems.

The position is a Temporary to Permanent opportunity with a Tuesday–Saturday evening schedule (2:00 PM–10:30 PM). Ideal candidates will have strong communication skills, problem-solving abilities, and experience managing service tickets.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service, admin support, call center, dispatch, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise good judgment in resolving customer concerns.
• Proficient with Microsoft Office Suite.
• Experience with ticketing systems, CMMS platforms, or service management software preferred.
• Type at about 45–50 words per minute.
• Strong organizational and multitasking abilities.
• Ability to work independently while maintaining high customer service standards.
• Ability to interpret instructions, correspondence, and operating procedures.

Responsibilities

• Respond to inquiries and service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications; follow escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting.
• Communicate status and updates to customers, vendors and internal teams.
• Maintain accurate records in CMMS and other systems.
• Assist with onboarding and training new team members.
• Deliver exceptional customer service with accuracy and professionalism.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem solving

Typing speed

Independent work

Interpreting instructions

Microsoft Office

CMMS familiarity

Education

High School Diploma or GED

Tools

CMMS platforms

Ticketing systems

Service management software

Microsoft Office Suite

Job description

CBRE Group, Inc. is actively seeking a Customer Service Coordinator to support a major client in Greenville, TX. This onsite role handles service requests, coordinates with vendors and field teams, and maintains records in CMMS systems.

The position is a Temporary to Permanent opportunity with a Tuesday–Saturday evening schedule (2:00 PM–10:30 PM). Ideal candidates will have strong communication skills, problem-solving abilities, and experience managing service tickets.