Night-Shift Facilities & Service Coordinator

CBRE Group, Inc.; Greenville (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Three days off per week

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator for overnight, onsite work in Greenville, TX to support a major telecommunications client. You will respond to inquiries, manage service tickets, coordinate with vendors and internal teams, and monitor facility alarms and records.

This temporary-to-permanent position emphasizes problem-solving, accuracy, and outstanding customer service, with a Thursday–Sunday night schedule and a 10% shift differential.

Qualifications

• 2+ years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment.
• Proficiency with Microsoft Office Suite.
• Experience with ticketing systems or CMMS is preferred.

Responsibilities

• Respond to incoming customer inquiries and service requests via phone, email, and CMMS.
• Monitor facility systems and alarms, follow procedures and escalation guidelines.
• Create, track, and manage service tickets in designated systems.
• Dispatch work orders to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting.

Skills

Customer service

Communication

Microsoft Office

Ticketing systems

Typing 45–50 wpm

Education

High School Diploma or GED

Tools

CMMS

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Customer Service Coordinator for overnight, onsite work in Greenville, TX to support a major telecommunications client. You will respond to inquiries, manage service tickets, coordinate with vendors and internal teams, and monitor facility alarms and records.

This temporary-to-permanent position emphasizes problem-solving, accuracy, and outstanding customer service, with a Thursday–Sunday night schedule and a 10% shift differential.