Onsite Customer Service Advocate II - Path to Hire

Lancesoft; Columbia (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Lancesoft seeks a Customer Service Advocate II for an on-site role at our Columbia, SC location (Percival Road or Technology Circle). The position starts November 30, 2026, with a 4–6 week training period from 8:00 AM to 4:30 PM, after which schedules will be set between 8 AM and 8 PM.

This role emphasizes accurate, timely inquiries handling via phone, email, web, or walk-ins, with a strong focus on customer relations, documentation, and cross-department collaboration.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience.
• Associate Degree is preferred.

Responsibilities

• 60% Ensures effective customer relations by responding accurately, timely, and courteously to inquiries. Documents inquiries.
• 15% Initiates or processes adjustments or research to resolve inquiries; coordinates with other departments.
• 10% Provides feedback to management; maintains records on complaints and follows through until resolved.
• 10% Maintains knowledge of company policies; supports process improvements and adheres to productivity standards.
• 5% Assists with training of new employees and cross-training of coworkers.

Skills

Verbal communication

Written communication

Organizational skills

Stress management

Good judgment

Discretion

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer skills

Job description

Lancesoft seeks a Customer Service Advocate II for an on-site role at our Columbia, SC location (Percival Road or Technology Circle). The position starts November 30, 2026, with a 4–6 week training period from 8:00 AM to 4:30 PM, after which schedules will be set between 8 AM and 8 PM.

This role emphasizes accurate, timely inquiries handling via phone, email, web, or walk-ins, with a strong focus on customer relations, documentation, and cross-department collaboration.