Claims & Customer Support Advocate II

ASK Consulting; South Carolina; On-site; USD 23,000 - 25,000; Full time

Job summary

ASK Consulting in Columbia, SC is seeking a Customer Service Advocate II for a 3-month contract-to-hire role. You will provide prompt, accurate support via phone, email, web, and walk-in inquiries, resolving routine and complex issues with professionalism.

Ideal candidates have a High School Diploma or GED with 1 year of claims processing or customer service experience; a Bachelor's degree can substitute. Strong communication and computer skills are essential; familiarity with confidential

Qualifications

• High School Diploma/GED plus 1 year of claims processing or customer service experience, or Bachelor’s Degree.
• Strong communication, organizational, problem-solving, and computer skills required.
• Ability to handle confidential information and high-stress situations.

Responsibilities

• Provide prompt, accurate, and courteous support through phone, email, web, and walk-in inquiries.
• Research and resolve routine and complex customer issues, complaints, and adjustments.
• Coordinate with internal departments and document customer interactions accurately.
• Support priority inquiries, special projects, and process improvement initiatives.
• Maintain quality, productivity, and service standards.
• Assist with training and cross-training team members.

Skills

Communication

Organizational skills

Problem solving

Computer skills

Confidential information handling

Stress management

Education

High School Diploma/GED

Bachelor's degree

Associate degree

Tools

Microsoft Office

Job description

ASK Consulting in Columbia, SC is seeking a Customer Service Advocate II for a 3-month contract-to-hire role. You will provide prompt, accurate support via phone, email, web, and walk-in inquiries, resolving routine and complex issues with professionalism.

Ideal candidates have a High School Diploma or GED with 1 year of claims processing or customer service experience; a Bachelor's degree can substitute. Strong communication and computer skills are essential; familiarity with confidential