Customer Service Advocate II (Contract-to-Hire, Onsite)

Southcarolinablues; Columbia (SC); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K

Descrizione del lavoro

BlueCross BlueShield of South Carolina provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.

Performs research as needed to resolve inquiries. Onsite position with 60% focus on customer relations, 15% coordination with other departments, 10% feedback to management and maintaining records, 10% adherence to policies, and 5% aiding training of new employees and

Competenze

• Excellent verbal and written communication.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment and discretion with sensitive information.
• Ability to learn and operate multiple computer systems effectively.

Mansioni

• Respond to customer inquiries promptly, accurately and courteously across channels.
• Research and document inquiries; resolve issues with minimal disruption.
• Coordinate with other departments to resolve problems.
• Provide feedback and document complaints; monitor and report trends.
• Assist with training new employees and cross-training coworkers.

Conoscenze

Verbal communication

Written communication

Spelling & grammar

Interpersonal skills

Stress management

Multiple systems

Formazione

High school diploma

Associate degree

Strumenti

Word processing

Spreadsheet software

Database software

Descrizione del lavoro

BlueCross BlueShield of South Carolina provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.

Performs research as needed to resolve inquiries. Onsite position with 60% focus on customer relations, 15% coordination with other departments, 10% feedback to management and maintaining records, 10% adherence to policies, and 5% aiding training of new employees and